Training & Development

At Moonshadow – TQC, we believe our crew are the heart of everything we do. Your skills, attitude, and knowledge shape the guest experience and uphold our reputation as a leading tourism operator.

To support you in delivering safe, professional, and memorable cruises, we provide regular training in the following areas:

• Marine Safety Procedures & First Aid

• Customer Service and Guest Engagement

• Sustainability and Environmental Awareness

• Wildlife Knowledge & Interpretation

• Accessibility and Inclusive Service

We’re committed to ongoing learning and supporting you to grow in your role. Our goal is to make sure every crew member feels confident, capable, and proud to represent Moonshadow – TQC.

Thank you for your dedication, teamwork, and passion – it’s what sets us apart and ensures our guests have an exceptional experience every time.

Mission Statement

Moonshadow-TQC Cruises is a respected high profile company aiming to become a leader in the Australian Tourism industry. We are a team of dedicated, positive and customer friendly people striving towards a common vision. We will work together with our points of culture to ensure 100% customer satisfaction with the services we provide.

We are in the business of tourism. It is our mission to provide a unique, entertaining and memorable experience for our customers. We provide a soft adventure activity and will focus on safety whilst providing maximum enjoyment. We aim to have our customers return again and again. Our cruises and tours will be eco-friendly and environmentally sustainable. Our customers are of diverse cultures. They are local and domestic residents, international visitors or corporate clients. We provide our customers with a broad choice of cruises and tours to meet these varied needs.

We will aim to be unique in the market place by providing reliability, the best of service, the best of cruises and tours and the best of vessels. Customer satisfaction, our reputation and success go hand in hand. Overall success means individual success and individual rewards.