Our Terms and Conditions


Online terms and conditions

The Terms and Conditions set out are the terms on which you book and travel on any cruise operated by Moonshadow TQC Pty Ltd trading as Moonshadow TQC.

Booking and Cancellation Policy

Should a cruise not operate for any reason passengers will be offered an alternative day of travel or a refund will be authorised.  Tentative bookings are held for 7 days unless otherwise advised.

At the time of booking a cruise, you must pay for it in full.

Up to 50% cancellation fee will be charged for bookings cancelled with less than 24 hours notice.

Up to 100% cancellation fee will be charged for bookings cancelled with less than 12 hours notice.

A fee of $10 will be charged to cover administration costs for any booking amendments.

Tickets are non-transferable and non refundable, unless approved by Moonshadow TQC.

Moonshadow - TQC Cruises reserve the right, if we consider necessary, to substitute vessels without notice.  We will endeavour to provide a similar quality substitute vessel.

Scheduled Cruises (Shared)

At the time of booking a cruise, you must pay for it in full.

Up to 50% cancellation fee may be charged for bookings cancelled with less than 24 hours notice.

Up to 100% cancellation fee may be charged for bookings cancelled with less than 12 hours notice.

A fee of $10 may be charged to cover administration costs for any booking amendments.

Tickets are non-transferable and non refundable, unless approved by Moonshadow TQC.

Group

A written Letter of Confirmation will be forwarded to you. This confirmation will set out the terms and conditions of your group booking. A deposit will be requested to secure your booking.

Exclusive Private Charters

A written Letter of Confirmation will be forwarded to you setting out the details and Terms and Conditions of your charter. A deposit will be requested to secure your booking.

Terms and Conditions of travel

The passenger acknowledges that during the cruise the vessel will be and will remain under the absolute control of the company, and that the direction and control of the vessel and its crew is at all times the sole responsibility of the Master of the vessel.

Moonshadow TQC reserves the right to refuse entry of a passenger on the vessel. It is also at the Master's sole discretion to require a passenger to disembark the vessel.

Moonshadow TQC reserve the right to cancel or abandon the cruise either prior to or during the cruise, if the Company or Master of the vessel considers that the cancellation is necessary for reasons of weather or in the interest of the safety and well-being of the vessel, its passengers and crew. The Company will not be held liable for any loss or expense incurred by the passengers caused by such substitution or cancellation.

Moonshadow TQC does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or  are not preventable by reasonable diligence on our part including but not limited to; war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or of any authorities, or failure of machinery (including vessel engines) or equipment or industrial action.

Please note smoking is not permitted on any of our cruises.

Risk Warning

Care is taken to ensure your safety whilst on board this vessel. However, be warned that there are inherent risks by being aboard any vessel including, but not limited to, movement of the vessel, unpredictable sea conditions, unfamiliar design features such as stairs, coamings and water on decks etc.

Entry onto this vessel is at your own risk. Neither the owner, Master, nor any members of the crew will be liable for any injury to passengers, or damage to passengers property, however occurring.

Fares and itinerary are always subject to variation without notice.

Moonshadow TQC Pty Ltd reserves the right to cancel or vary the cruise specified and reserves the right to refuse to carry any passenger without stating any specific reason.

A Moonshadow - TQC Cruises family ticket is valid for 2 Adults and 2 Children. The child age is between the ages of 4 - 14 years old. Children under 4 years old are free of charge. Concession rate includes full time students and Australian seniors/old age pensioners upon presentation of student or seniors card.

Once on board a Moonshadow TQC Pty Ltd vessel all persons are under the authority of the vessel's Captain and Company Management, and are expected to conduct themselves in a socially acceptable manner. The law is clear about the "Responsible Service of Alcohol" and licenced venues are entitled to refuse service to people who are intoxicated, quarrelsome or disorderly. Moonshadow TQC Pty Ltd reserves the right to return to dock and disembark any disorderly passengers without refund.

Passengers must not bring any alcoholic beverages or illegal substances onto the vessel. ID may be required to purchase alcoholic beverages.

These terms are an integral part of the contract between passengers and Moonshadow TQC Pty Ltd. When your booking/ticket is confirmed, it will be deemed at all times that you have read, understood and accepted the conditions hereof, and agreed to the terms herein contained.