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Our Terms and Conditions

Online terms and conditions

The Terms and Conditions set out are the terms on which you book and travel on any cruise operated by Moonshadow TQC Pty Ltd trading as Moonshadow TQC.

Booking and Cancellation Policy

Should a cruise not operate for any reason passengers will be offered an alternative day of travel or a refund will be authorised.  Tentative bookings are held for 7 days unless otherwise advised.

At the time of booking a cruise, you must pay for it in full.

50% cancellation fee will be charged for bookings cancelled with less than 24 hours notice.

100% cancellation fee will be charged for bookings cancelled with less than 12 hours notice.

A fee of $10 will be charged to cover administration costs for any booking amendments.

Tickets are non-transferable and non refundable, unless approved by Moonshadow TQC prior to cruise departure.

Moonshadow - TQC Cruises reserve the right, if we consider necessary, to substitute vessels without notice.  We will endeavour to provide a similar quality substitute vessel.

Scheduled Cruises (Shared)

At the time of booking a cruise, you must pay for it in full.

50% cancellation fee may be charged for bookings cancelled with less than 24 hours notice.

100% cancellation fee may be charged for bookings cancelled with less than 12 hours notice.

A fee of $10 may be charged to cover administration costs for any booking amendments.

Tickets are non-transferable and non refundable, unless approved by Moonshadow TQC.


A written Letter of Confirmation will be forwarded to you. This confirmation will set out the terms and conditions of your group booking. A deposit will be requested to secure your booking.

Exclusive Private Charters

A written Letter of Confirmation will be forwarded to you setting out the details and Terms and Conditions of your charter. A deposit will be requested to secure your booking.

Terms and Conditions of travel

The passenger acknowledges that during the cruise the vessel will be and will remain under the absolute control of the company, and that the direction and control of the vessel and its crew is at all times the sole responsibility of the Master of the vessel.

Moonshadow TQC reserves the right to refuse entry of a passenger on the vessel. It is also at the Master's sole discretion to require a passenger to disembark the vessel.

Moonshadow TQC reserve the right to cancel or abandon the cruise either prior to or during the cruise, if the Company or Master of the vessel considers that the cancellation is necessary for reasons of weather or in the interest of the safety and well-being of the vessel, its passengers and crew. The Company will not be held liable for any loss or expense incurred by the passengers caused by such substitution or cancellation.

Moonshadow TQC does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or  are not preventable by reasonable diligence on our part including but not limited to; war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or of any authorities, or failure of machinery (including vessel engines) or equipment or industrial action.

Please note smoking is not permitted on any of our cruises.

Please be aware minimum passenger numbers can apply for cruises.


Risk Warning

Care is taken to ensure your safety whilst on board this vessel. However, be warned that there are inherent risks by being aboard any vessel including, but not limited to, movement of the vessel, unpredictable sea conditions, unfamiliar design features such as stairs, coamings and water on decks, slides, boomnets, ancillary equipment used and/or from the vessel etc.

Entry onto this vessel is at your own risk. Neither the owner, Master, nor any members of the crew will be liable for any injury to passengers, or damage to passengers property, however occurring.

Fares and itinerary are always subject to variation without notice.

Moonshadow TQC Pty Ltd reserves the right to cancel or vary the cruise specified and reserves the right to refuse to carry any passenger without stating any specific reason.

A Moonshadow - TQC Cruises family ticket is valid for 2 Adults and 2 Children. The child age is between the ages of 4 - 14 years old. Children under 4 years old are free of charge. Concession rate includes full time students and Australian seniors/old age pensioners upon presentation of student or seniors card.

Once on board a Moonshadow TQC Pty Ltd vessel all persons are under the authority of the vessel's Captain and Company Management, and are expected to conduct themselves in a socially acceptable manner. The law is clear about the "Responsible Service of Alcohol" and licenced venues are entitled to refuse service to people who are intoxicated, quarrelsome or disorderly. Moonshadow TQC Pty Ltd reserves the right to return to dock and disembark any disorderly passengers without refund.

Passengers must not bring any alcoholic beverages or illegal substances onto the vessel. ID may be required to purchase alcoholic beverages.

These terms are an integral part of the contract between passengers and Moonshadow TQC Pty Ltd. When your booking/ticket is confirmed, it will be deemed at all times that you have read, understood and accepted the conditions hereof, and agreed to the terms herein contained.

Moonshadow-TQC Photo Comp (Starting July 2019)

1. Eligibility: MSTQC Photo comp is open only to those who sign up at the online MSTQC Photo Comp page and have liked the MSTQC page. The MSTQC Photo Comp is open to all and is void where prohibited by law. Employees of MSTQC, advertising and promotion agencies, are not eligible to participate in the MSTQC Photo Comp. The Sweepstakes is subject to all applicable federal, state and local laws and regulations. Void where prohibited. 2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of MSTQC, as final and binding as it relates to the content. The MSTQC Photo Comp is subject to all applicable federal, state and local laws. 3. MSTQC Photo Comp Entry Times: Entries will be accepted online starting on or about 1st of each month and ending last day of each month All online entries must be received by [end of month ] 11:59PM EST. 4. How to Enter: The MSTQC Photo Comp must be entered by submitting an entry using the online form provided on this MSTQC Photo Comp site. The entry must fulfill all sweepstakes requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of [MSTQC]. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of [MSTQC]. 5. Prizes: Winners will receive [varied prizes pending winners location]. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor's discretion. The prize is non-transferable. Any and all prize related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for [MSTQC] to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law. 6. Odds: The odds of winning depend on the number of eligible entries received. 7. Winner selection and notification: Winners of the monthly MSTQC Photo Comp will be selected pending final number of likes/positive reactions and Staff selection. Winners will be notified via email to the email address they entered the Sweepstakes with within five (5) days following the winner selection. [MSTQC] shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected. The receipt by winner of the prize offered in this Sweepstakes is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE SWEEPSTAKES AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED. 8. Rights Granted by you: By entering this content you understand that [MSTQC], anyone acting on behalf of [MSTQC], or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the MSTQC Photo Comp, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation. 9. Terms: [MSTQC] reserves the right, in its sole discretion to cancel, terminate, modify or suspend the MSTQC Photo Comp should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Sweepstakes. In such case, [MSTQC] may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by [MSTQC]. [MSTQC] reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Sweepstakes or website or violates these Terms & Conditions. [MSTQC] has the right, in its sole discretion, to maintain the integrity of the Sweepstakes, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by sweepstakes rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the sweepstakes may be a violation of criminal and civil laws and should such an attempt be made, [MSTQC] reserves the right to seek damages from any such person to the fullest extent permitted by law. By entering the MSTQC Photo Comp you agree to occasionally receive email newsletters from [MSTQC]. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter. 10. Limitation of Liability: By entering you agree to release and hold harmless [MSTQC] and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries. 11. Disputes: THIS Competition IS GOVERNED BY THE LAWS OF [Australia] AND [NSW], WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this competition, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Sweepstakes, shall be resolved individually, without resort to any form of class action, exclusively before a court located in [NSW] having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Sweepstakes), and participant further waives all rights to have damages multiplied or increased. 12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the [MSTQC] Web Site. To read the Privacy Policy, [ ] click here. 14. Sponsor: The Sponsor of the MSTQC Photo Comp is [MSTQC]

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